Welcome to Carla Dyck Photography

Customer Service

Shipping & Delivery
All items are shipped through Canada Post and other international carriers once it passes customs. Allow 4-6 weeks for orders of wearable art. Shipping can take between one week and three weeks, depending on destination. If you require insurance, please contact us and we will increase the shipping price accordingly. If custom duties are charged, the customer is solely responsible for this payment. Be sure your address is the same as Paypal so your item is shipped to the correct destination.
When possible we will ship your items in recyclable materials.
Privacy & Security
To view our privacy policy click here.
Returns & Replacements
Returns will be accepted if damage has occurred during shipping and shipped back to us within 7 days of receipt. Shipping costs will not be refunded. 
If your shipment fails to arrive at all, please contact us after 3 weeks time from shipping date.
Ordering
Ordering is done solely through the online store. Special cases can be made if you contact us directly at info@carladyck.com.
Payment, Pricing & Promotions
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars. We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities. We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.
Viewing Orders
You can view orders by going through your account information.
Updating Account Information
You can edit your account here.